Complaints

Complaints

If the product has a defect, the rules in the Consumer Purchase Act apply. You have a minimum of 2 years right of complaint, and 5 years for products that are intended to last significantly longer.

Complaints must be reported within a reasonable time after you discovered or should have discovered the defect. Complaints within two months after the defect was discovered are always considered timely.

Complaints are registered via www.osmine.com/retur . If the complaint is approved, Osmine will cover the return cost.