Returns and exchanges
Right of withdrawal
According to the Right of Withdrawal Act, you have the right to cancel your purchase within 14 days from the day you received the goods, without giving any reason.
To exercise your right of withdrawal, you must notify us within the deadline. To return, you must use the return label that came with the package when you ordered.
You are responsible for the return costs when exercising the right of withdrawal, unless otherwise expressly agreed or required by law.
Exceptions to the right of withdrawal apply, among other things, to:
- Underwear, swimwear and earrings where the seal is broken
-
Other hygiene items that are not suitable for return
Return and exchange (extended return policy)
Osmine offers:
- 14 day open purchase (money back)
- 60-day exchange right (voucher valid for 12 months)
To return, you must use the return label that came with the package when you ordered before sending the item back. The cancellation period applies from the time you receive the item until you hand in the return.
Products must be returned in new and unused condition, with original tags intact. Items with odors, stains, wear or other signs of use will not be accepted for return.
Return cost
When returning, a fee of NOK 69 will be deducted from the refund amount, corresponding to our actual costs for return handling. Original shipping costs will be refunded when exercising the right of withdrawal.
Prey
Changing sizes is free of charge. To change sizes:
- Place a new order for the desired size
- Register return and mark as exchange
- Enter a new order number in the return form.